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BUTIKS­POLICY

Fraktpolicy

Overview

Each artwork available on this website is an original, handmade piece created with care and attention to detail. Because of the unique nature of original art, returns are handled with specific conditions outlined below.

 

Returns

We accept returns within 14 days of delivery only if the artwork arrives damaged or significantly different from its description.

 

To be eligible for a return:

  • The artwork must be returned in its original condition

  • It must be unused and unaltered

  • It must be returned in original or equivalent protective packaging

 

To initiate a return, please contact us within 14 days of receiving your order and include:

  • Your order number

  • Clear photos of the artwork

  • Photos of the packaging (if damaged)

 

Returns sent without prior approval will not be accepted.

 

Non-Returnable Items

The following items are non-returnable:

  • Original artworks purchased after the 14-day period

  • Custom or commissioned artworks

  • Sale or discounted items

  • Artworks damaged due to improper handling after delivery

 

 

Please note that color variations may occur due to screen settings and are not considered defects.

 

 

Damaged Shipments

If your artwork arrives damaged, please notify us within 48 hours of delivery and provide clear photographic evidence. We will assess the situation and offer a replacement or refund where appropriate.

 

 

Refunds

Once your return is received and inspected, you will be notified of the approval or rejection of your refund.

 

If approved:

  • The refund will be processed to your original method of payment

  • Shipping costs are non-refundable unless the return is due to damage or error on our part

 

Shipping Costs

  • Return shipping costs are the responsibility of the buyer unless the artwork arrived damaged or incorrect

  • We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of returned items

 

Contact

For any questions regarding returns or refunds, please contact us via the Contact page on this website.

 

Privacy Policy

This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our online art gallery.

We are committed to protecting your privacy in accordance with the EU General Data Protection Regulation (GDPR).

1. What Information We Collect

When you visit our website or place an order, we may collect:

  • Name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment information

  • IP address

  • Order history

We may also collect non-personal information such as browsing behavior and website usage data through cookies and analytics tools.

2. How We Collect Information

We collect information when you:

  • Place an order

  • Contact us through a form or email

  • Subscribe to our newsletter (if applicable)

  • Browse our website (via cookies and analytics tools) 

3. Why We Collect Your Information

We collect personal data to:

  • Process and deliver your orders

  • Provide customer support

  • Communicate with you about your purchase

  • Improve our website and services

  • Comply with legal and accounting obligations

We only collect information that is necessary for these purposes.

4. How We Store and Share Your Information

Our website is hosted on Wix.com Ltd., which provides a secure online platform for selling our artwork.

Your information may be shared with:

  • Payment providers

  • Shipping and delivery companies

  • Website hosting provider (Wix)

  • Analytics providers (if enabled)

We do not sell or rent your personal information to third parties.

We store your information only as long as necessary to fulfill orders and meet legal obligations.

5. Cookies and Tracking Tools

Our website uses cookies to:

  • Enable secure checkout

  • Remember cart items

  • Improve website performance

  • Analyze visitor behavior

You can manage or withdraw cookie consent at any time through the cookie banner on our website.

6. Your Rights Under GDPR

If you are located in the EU, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

To exercise these rights, please contact us using the details below.

7. Policy Updates

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page.

Cookie Policy

This website uses cookies to ensure proper functionality, improve your browsing experience, and analyze website traffic.

By continuing to use this website, you consent to the use of cookies in accordance with this policy.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help the website remember your actions and preferences over time.

Types of Cookies We Use

These cookies are necessary for the website to function properly. They enable features such as:

  • Shopping cart functionality

  • Secure checkout and payment processing

  • Fraud prevention and security

  • Saving your preferences

These cookies cannot be disabled.

Analytics Cookies

We may use analytics tools to understand how visitors use our website. These cookies collect information such as:

  • Pages visited

  • Time spent on the site

  • Traffic sources

This data helps us improve our online gallery and customer experience.

Marketing Cookies

If enabled, marketing cookies may be used to:

  • Measure advertising performance

  • Show relevant ads on social media platforms

  • Retarget visitors

These cookies are only activated with your consent.

Managing Cookies

You can accept or decline non-essential cookies through the cookie banner displayed on our website. You may also adjust your browser settings to refuse cookies.

 


 

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